Chaitanya Sethiya ●Get in touch
Technical Support Engineer ●

Chaitanya
Sethiya

I keep CPaaS and automation platforms running — from WhatsApp and SMS onboarding to REST API integrations, webhook debugging and workflow automation.

• Indore, Madhya Pradesh · India

Get in touchDownload résumé ↓

Currently at MSG91

Support stackend-to-end
01Channel onboardingWhatsApp · SMS · Voice IVR · Email · RCS
↓
02API & webhook integrationREST endpoints, Postman testing, payload debugging
↓
03Compliance & deliverabilityMeta verification, DLT, DNS · SPF · DKIM
↓
04Automation & handoverMake workflows, chatbots, live monitoring
By the numbers
250+

Support tickets resolved every month

300+

Onboarding & troubleshooting sessions run

40–50

Businesses guided monthly through Meta & DLT onboarding

8–10

Chatbot & API automation workflows built each month

About me

Support that goes all the way to the payload.

I work at the point where a customer's integration meets a messaging platform. That means reading logs and webhook payloads, reproducing failures in Postman, untangling routing and delivery issues, and getting the business live on the channel they actually need.

Alongside troubleshooting, I run onboarding sessions, handle Meta verification and DLT paperwork, and build automation workflows so recurring problems stop being manual work. Comfortable owning a ticket from first report to root cause with engineering.

REST APIsWebhooksPostmanWhatsApp Business APIJiraHubSpot
Focus areas

▸SaaS & CPaaS platform support

▸API and workflow integration debugging

▸Customer onboarding and adoption

▸Deliverability and compliance setup

Languages: English · Hindi

Core competencies

Every layer of the messaging stack.

From the API call that sends the first message to the compliance record that keeps it deliverable.

APIs & Integration

REST APIs, webhooks, Postman, API testing and end-to-end integration troubleshooting for client stacks.

CPaaS Channels

WhatsApp Business API, SMS, Voice IVR, Email and RCS — setup, routing and delivery debugging.

Automation

Make workflows and chatbot flows built for operational and customer-support use cases.

Compliance & Delivery

Meta business verification, DLT registration, DNS, SPF and DKIM configuration.

Customer Onboarding

Implementation guidance, platform adoption sessions and technical enablement for business clients.

Ops Tooling

Jira and HubSpot for ticket lifecycle, escalation tracking and cross-functional collaboration.

Experience

Where I've worked.

Current

Technical Support Associate

Dec 2024 — Present

Walkover Web Solutions (MSG91)

Indore, India

Technical support and onboarding for CPaaS and automation-based SaaS products across WhatsApp, SMS, Voice IVR, Email and RCS.

  • ▸Resolved 250+ monthly support tickets and ran 300+ onboarding and troubleshooting sessions.
  • ▸Built and deployed 8–10 chatbot and API automation workflows a month for operational and support use cases.
  • ▸Guided 40–50 businesses monthly through Meta verification, WhatsApp API setup and DLT onboarding.
WhatsApp APIREST APIsMakeDLTCPaaS

Customer Care Executive

Dec 2023 — Nov 2024

Teleperformance

Indore, India

Front-line support and account communication within a ticket-driven service operation.

  • ▸Resolved customer tickets efficiently through a ticket management system while holding service quality high.
  • ▸Ran regular client meetings to address queries and keep service satisfaction on track.
  • ▸Delivered solutions promptly, contributing to stronger customer retention.
TicketingClient CommsRetention

Sales Executive Intern

May 2021 — Aug 2021

Whitehat Junior

Remote

Early exposure to consultative selling and pipeline work.

  • ▸Contributed to lead generation and direct client interaction.
  • ▸Hit sales targets by presenting products clearly to prospective customers.
Lead GenSales
Education

Background.

B.Tech, Computer Science & Engineering

Mandsaur University, Mandsaur

Aug 2020 — Jul 2024

Senior Secondary Education

N.S. Singhvi School, Mandsaur

Apr 2019 — Mar 2020

Secondary Education

St. Thomas Sr. Sec. School, Mandsaur

Apr 2017 — Mar 2018
Let's talk

Got an integration that won't behave?

Setting up WhatsApp Business API, chasing a webhook that never fires, or onboarding a team onto a new messaging stack — happy to help.

EmailChaitanyasethiya1302@gmail.comPhone+91 94066 75201LinkedInin/chaitanya-sethiya
Download résumé ↓
© 2026 Chaitanya SethiyaIndore, Madhya Pradesh · India